Evil Twin not all there?
MISSING CHAPTERS? CLICK HERE FOR INSTRUCTIONS WITH SCREENSHOTS!
UPDATE: The corrected file has been uploaded and published to Amazon (I downloaded it afterward and it was fine, so you should be good to go if you hadn’t already bought/borrowed it.)
I asked Amazon to push the updated version out to customers, since it was a major issue that needed to be fixed, and so here is the info from them.
If you pre-ordered/bought Evil Twin: They will send you an email regarding the updated content (which is basically just going to your “Manage Your Content & Devices” and clicking on the “Update Available” for Evil Twin. That *should* push the updated book to your Kindle (and if it doesn’t, you might just have to remove the book — NOT delete permanently! — and re-download it again.)
If you borrowed from KU: I don’t want to get this wrong, so I’m just going to copy/paste from their email.
Customers who download eBooks through Kindle Unlimited will receive the updated content as long as they haven’t returned the Kindle Unlimited borrow before the content update is initiated.
So it sounds like the content will just magically show up on your KU borrow, but I would suggest the same thing: don’t return it, but just remove it from your device and then re-download.
How do you know that you have the right file? It’ll be clear from the Table of Contents at the beginning! If you see eleven chapters, an epilogue, and an Author’s Note, you are good to go!
If you are still having trouble, please contact me at kati@katiwilde.com
***
I’m getting a few reports that the pre-order for Evil Twin is missing chapters! I’m not sure yet whether this was a bad file or some issue through Amazon (but since it’s listed as only 64 pages long, that’s definitely an error) but I’ve uploaded it again so hopefully the full version will be pushed through as an update ASAP.
Sometimes it takes a couple of hours for the new file to be approved and published — but once it is, you should be able to get the updated book in your Kindle by going to your Kindle Content page (usually under “manage your content and devices”) and looking for the “Update Available” button by Evil Twin (some of you might have chosen to do this automatically.)
Here are the directions about how to do that (in the US, but any other stores should have similar instructions). It should be easy! https://www.amazon.com/gp/help/customer/display.html?nodeId=GBR7PXPE8JEJWM7U
Sometimes you might have to remove the book from your device — not “permanently delete” but just remove the downloaded version — and redownload the book to your device. You shouldn’t have to re-purchase it!
I expect this should be available to everyone by early morning, July 31 — sorry to all the midnight readers! Hopefully this just ends up being a little blip.
If it isn’t, or if you continue to have trouble after, say, noon on July 31, please contact me at kati@katiwilde.com and I’ll try to send you the version myself.
Fingers crossed it’s all fixed quickly, though!
Cynthia Lacey
July 31, 2021 @ 6:01 pm
Still not fixed. Maybe it needs to be taken down and reloaded?
Kati Wilde
July 31, 2021 @ 6:06 pm
It’s still in review! Ugh.
DiscoDollyDeb
July 31, 2021 @ 6:29 pm
Hi Kati! I downloaded EVIL TWIN this morning and I admit I was kinda surprised at the 64-page length. I’m at page 28 and my kindle is showing that I’m 41% through the book, which calculates to about 68 pages, I think (MATH IS HARD!). I’m wondering if I should return the book to KU and wait for the issues to be ironed out—but I don’t want that to affect the way Amazon calculates your compensation.
/By the way, I love the “twist”!
Kati Wilde
July 31, 2021 @ 6:37 pm
I’ll email you!
Kim
July 31, 2021 @ 8:46 pm
Hi Kati! — I love the book so far! I was shocked at 68 pages too; anxiously awaiting the full version upload! Still not fixed 🙁 but I love the characters so far. The main leads are so good for eachother! This’ll go down as a favorite soon. Let me know when the full version is ready to go, thanks!
Kati Wilde
July 31, 2021 @ 11:12 pm
Hi Kim! I just heard from Amazon that they are sending out emails and if you bought it, you should soon be able to update it through “Manage your Content and Devices”
This is what they say about KU (I think it sounds like they push the update through?)
“Customers who download eBooks through Kindle Unlimited will receive the updated content as long as they haven’t returned the Kindle Unlimited borrow before the content update is initiated.”
DiscoDollyDeb
August 1, 2021 @ 12:37 pm
Good morning. I opened EVIL TWIN on my kindle this morning and it is now 11 chapters long—so, at least for me, the content appears to have been updated. I’m so sorry you had to deal with that mess on your release date. I hope all is resolved now. Take care.
Kati Wilde
August 1, 2021 @ 6:34 pm
That is so good to hear!! What a mess, but at least it’s pretty much over!